Frequently Asked Questions
Everything you need to know about shopping with Skin Care (العناية بالبشرة)
Are your skincare products 100% authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the brands themselves.
How long does shipping take?
Domestic orders are typically processed and delivered within 3 to 5 business days. International shipping times vary based on the destination country.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare items.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard), Apple Pay, and Cash on Delivery (COD) in select regions.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer consultations for skin types?
While we provide detailed product descriptions and ingredient lists, we recommend consulting with a dermatologist for specific skin concerns or allergic reactions.